Culligan FAQs
Frequently Asked Questions
Below are answers to common questions about your Culligan Bottled Water of Omaha
account, billing, delivery schedule, and payment options.
Q. How can we contact you?
A. You can contact your local Culligan team in any of the following ways:
Phone: 402-392-2600
Email: custcare.bwomaha@hallswater.com
Website: www.hallswater.com
Q. I am on a regular delivery route; will that continue?
A. Yes! Your products will continue to be delivered regularly. A route calendar will be sent to you in the days to come.
Q. Where do I send my payments?
A. Our remittance address for check payments is:
Culligan Bottled Water of Omaha
PO Box 2932
Wichita, KS 67201-2932
Q. When will I receive my first statement from Culligan Bottled Water of Omaha?
A. Your first statement will be sent on August 3, 2026.
Q. When are payments due?
A. Payments are due on the 15th of each month. Your first payment for the August 3 statement will be due August 15, 2026.
Q. Will my account number change?
A. Yes, you will have a new account number.
Q. Can I view my account online?
A. Yes! You can view your account, statements, balance, next delivery dates, and pay your bill online at https://cportal.hallswater.com/login. You will need your new account number to enroll, which is located at the top of your statement.
Q. Can you email me my statement instead of mailing it to me?
A. Yes! Please contact us to set up paperless billing.
Q. What if I sent my payment to Ideal Pure Water after July 1st, 2026?
A. Don’t worry, all of your payments will be forwarded and processed like normal. Please be sure to update your records so that future payments are sent to us.
Q. I have bank payments set up through my bank; do I need to update the information?
A. Yes! Please change the information with your bank to send payments to:
Culligan Bottled Water of Omaha
PO Box 2932
Wichita, KS 67201-2932
Q. I am currently enrolled in auto pay through Ideal Pure Water, will that continue with Culligan?
A. Yes, your auto pay will continue with Culligan. Please make note of a couple of changes:
- Your automatic payment will be deducted on the 15th of every month. This date will be reflected on your statement from us.
- The description you will see on your bank account will be “Culligan Bottled Water Of Omaha”. You will see this description on your first auto pay on August 15, 2026.
Q. Are Culligan of Omaha and Culligan Bottled Water of Omaha the same?
A. We are owned by the same company; however, currently they are operating as separate businesses.
For any additional questions, please contact us at (402) 392-2600 or
by email at custcare.bwomaha@hallswater.com.
